Frequently Asked Questions

Do I have to purchase tickets in advance? Can I pay cash?

Tickets must be purchased in advance as tours sell out ahead of time. To maximize your chances of getting the day and number of tickets you prefer, please book well in advance. Cash is not accepted. To check availability dates and buy tickets online, visit 'Burgh Bits and Bites Food Tour. Or to purchase tickets by phone, please call our ticketing agent at (800) 979-3370 or (212) 209-3370.

Where does the tour start?

Check the respective tour's page for where to meet.

How much food is served on the food tour?

Each tour offers minimally three tastings with several offering six stops for tastings. Enough food is offered at tasting that, for most, a meal afterwards is not needed.

What if I have dietary restrictions?

Please let us know if you (or anyone in your group) have a dietary restriction when you reserve your space. We will do our best to accommodate your needs.

Are there any beverages served on the tour?

A bottled water is provided at the tour start for each participant. You are welcome to bring additional water and/or beverage.

Can I purchase items during the tour?

In order for us to stay on schedule, we ask that you please wait to shop until the tour is completed.

Are cameras allowed on the tour?

Yes. Cameras and filming are allowed during the tour.

Would this tour be of interest to a local Pittsburgher?

Yes even locals can learn new things about the neighborhoods and the city in which they live.

Do I need to purchase a ticket for young children or infants?

If your child (or infant) is not participating in the tastings, you do not need to purchase a ticket for them. However, please do let us know if you will be attending with an infant or young child when making a reservation.

Is the tour wheel chair and baby stroller accessible?

Due to small food establishments, some places are not conducive to strollers or wheel chairs. A tour can be customized to accommodate these requirements. Please contact us.

Do you offer private group tours?

We welcome private group tours. To book a group tour of six or more people, please contact us.

Do you offer gift certificates?

Yes. Please complete the online contact form.

Does the tour leader accept gratuities?

Gratuities are greatly appreciated, although not mandatory.

Do you offer refunds?

We will issue a refund only in the event of an emergency. Since we purchase the food tastings in advance for each tour on a per person basis and pay our guides on tour capacity, giving a refund for any other reason but an emergency becomes too expensive for us. If we end up refunding tickets and there is not enough time to resell those tickets, we incur an additional loss. The above reasons are why we do not automatically refund tickets.

Do you ever cancel tours?

Although it is very rare, we do reserve the right to cancel in case minimum enrollment is not met. In the case of cancellation, we will reschedule purchased tickets to another date.

Private Tour Contract Information

Private Tours: Purchased less than 15 days from a tour date

Full payment made by credit card via PayPal or check is required immediately to hold a specific date, time slot, and tour guides.

Private Tours: Purchased 16-30 days prior to a tour date
A $150 deposit is required to hold a specific date, time slot, and tour guides. A deposit made by a credit card via PayPal will hold the date immediately. Remaining balance (non refundable) is due 20 days prior to the tour.

Private Tours: Purchased 31-90 days prior to a tour date
A $100 deposit is required to hold a specific date, time slot, and tour guides. Deposit made by credit card via PayPal will hold the date immediately. Remaining balance (non refundable) is due 20 days prior to the tour.

Please NOTE that no refunds are given for no-shows.
A $35 service fee is charged for returned checks.